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Bakery Fires Manager over Cash Handling for Elderly Customers

Bakery Fires Manager over Cash Handling for Elderly Customers

A bakery has defended its decision to fire a branch manager after she was caught taking cash and paying for goods for elderly customers with her own bank card.

Birds had enforced a strict no-cash policy due to the coronavirus pandemic, and Mrs Metcalfe was worried her elderly customers without cards would suffer.

Mrs Metcalfe had worked for Birds for 44 years, 25 of those years as a manager.

A Greggs customer in Hull last week was reportedly refused service because he wanted to pay for his sandwich with cash.

A Greggs spokesman later said that while it is encouraged to pay by card, the bakery chain is still accepting cash.

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