London’s Heathrow airport and travel retail chain World Duty Free have apologised for a duty-free store’s overcharging of tourists from China for store discount vouchers.
The apologies came this week after a part-time salesman at a World Duty Free shop at Heathrow revealed in a Chinese social media post on Sunday that Chinese customers had to spend more than £1,000 (US$1,383) to acquire vouchers entitling them to 20 per cent discounts on store items.
The controversy came just days before some 6.5 million Chinese were expected to travel overseas during the seven-day Lunar New Year holiday, according to Ctrip, China’s largest online travel agency.
One other World Duty Free store at Heathrow airport was ensnared in the voucher-price controversy.
World Duty Free is a unit of Switzerland’s Dufry, a retail company engaged in the travel retail sector.