T-Mobile has admitted it engaging in misleading calling practices with its rural customers, and as part of an FCC settlement, is coughing up $40 million.
At issue is the practice of injecting false ring tones, causing rural customers to think their calls had already connected.
According to the FCC, the carrier likely injected false ring tones into “hundreds of millions of calls each year.” Other than the fine itself, T-Mobile will also have 90 days to stop its habit of fake ringing.
Service for rural customers has been an area of concern for the FCC since 2011 when it established its Rural Call Completion Task Force.
In 2015, it fined Verizon $2 million for failing to investigate low call rates in 26 rural rural areas.